1About this policy
My Reno Quote (www.myrenoquote.com.au) is a referral service operated by LeadLock Pty Ltd (ABN 17 694 632 838), referred to as "we", "us" or "our". We introduce homeowners in metro Adelaide to independent local building and renovation businesses ("builders").
This policy explains how we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). By using our website or submitting a quote request, you acknowledge this policy.
2What we collect
| Type | Examples |
|---|---|
| Contact details | First and last name, mobile number, email address |
| Property and project details | Postcode, suburb, project type, preferred timing, budget range, whether you own the property, planning stage, and any notes you add |
| Consent records | That you agreed to be contacted and to have your details shared, and when |
| Communications | SMS, emails and call notes between you and us |
| Technical and advertising data | IP address, device and browser type, pages visited, and the ad or link that brought you to us (for example UTM tags and ad click IDs) |
We don't ask for sensitive information such as health or financial account details. Please don't include it in the notes field. You can browse our website without giving us your name, but we can't match you with a builder without contact details.
3How we collect it
- Directly from you when you complete our quote request form, reply to our SMS or email, or contact us.
- Automatically through cookies, pixels and similar technologies when you visit our website (see section 9).
- From the builder we matched you with, for example to confirm they contacted you or to resolve a concern you raised.
4How we use it
- To confirm your request came from you, including by sending a verification SMS.
- To match you with one suitable local builder based on your location, project type, timing and budget.
- To pass your request to that builder so they can contact you and quote.
- To follow up on your request, check service quality and handle questions or complaints.
- To measure and improve our website and advertising.
- To meet our legal obligations.
6Overseas storage
Some of our service providers store or process data outside Australia, mainly in the United States. We take reasonable steps to make sure they handle your information in a way consistent with the Australian Privacy Principles.
7Automated tools
We use software to sort and check quote requests using the details you give us, such as your postcode, project type, timing and budget, and to send automatic SMS and email messages. This helps us decide which builder suits your job and whether a request is within our service area. A person on our team reviews requests before they're sent to a builder.
8Messages and opting out
We'll contact you by SMS, phone and email about your quote request. We'll only send marketing messages if you've agreed to receive them. Every marketing message tells you how to opt out, for example by replying STOP to an SMS or clicking unsubscribe in an email. You can also email us to opt out at any time.
10Security and retention
We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, including access controls, secure providers and limiting who in our team can see your details.
We keep your information only as long as we need it for the purposes above or as required by law. Generally, we delete or de-identify quote request information within 2 years of our last contact with you.
If we experience a data breach likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.
11Access and correction
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected]. We'll respond within 30 days. We may need to confirm your identity first. If we can't give you access, we'll tell you why.
If you'd like the builder we matched you with to delete your details, please contact them directly. We're happy to help if you have trouble.
12Complaints
If you have a concern about how we've handled your information, please email [email protected]. We'll acknowledge your complaint promptly and aim to resolve it within 30 days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
13Changes and contact
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.